"My Mental Health My Priority" Certification Queries
Payment Process and Queries
Donation Queries and Payment Process and Queries
Contact and Support
Smartphone User Queries
How do I begin the registration process?
How do I begin the certification process?
Why can't I proceed to any other video other than the one I am watching?
What are Descriptive Questions? Why doesn't it display when I click on the button?
How do I make payment as a donation towards Tava-Mitram?
I am getting an error during the payment process. What should I do?
My card has been declined for the payment process. What should I do?
I haven't received any donation payment confirmation. What should I do?
What currency do I pay in?
I have made the donation. I entered an incorrect number. Can I get a refund?
I don't wish to donate money. Is there some other way I can help you?
I donated money towards Tava-Mitram. How can I know where my contribution has been used? Can I access it on the website?
I cannot submit the test. What should I do?
Why can't I proceed to the next video?
I don't wish to answer the test. What should I do?
When will I get the badge?
How can I contact support for general queries?
I have faced technical issues online. How do I contact technical support?
I am accessing the videos on my smartphone. Why can't I view the video list?
I have reached the 12th video. Why can't I view the Descriptive Question?
The video does not appear on my device. What should I do?
Do you provide any notes / handouts / audio files?
What is the medium of communication?
What is the dress code?
Do I have to carry anything along with me to the session?
Can I become a Mitra Mentor?
Can parent and adult child attend?
What about my privacy?
Can husband wife attend it together?
I don't stay in Pune, how can I join?
What kind of situations does the group handle?
Who are Mitra-Mentors?
Is it Counseling or therapy or coaching?
How can I join Tavamitram?
Is there a fee to it?
Who can join Tavamitram?
What is the age group of people who can come for councling?
What if I need personal counselling?
Can you conduct a program for my school/college/company/society?
What is Tava-Mitram’s goal?
I am confused and I need a person to talk to a and know how Tava-Mitram runs. Whom do I contact to get answers for my questions?
Does Tava Mitram help for legal disputes?
Is Tava Mitram an NGO?
Does Tava Mitram cover any services to old-age homes?
Do Tava Mitram mentors offer child counseling?
Do Tava Mitram mentors conduct coaching for corporates? Like, specific domains such as HR, finance, marketing etc?
What are area limits for Tava Mitram? Pune? PCMC? Pune district? Mumbai? Maharashtra? Whole of India?
Can I change mentor in the mid of my scheduled routine?
I need pre-marital counseling. Is Tava Mitram the right place for me?
Is there career counseling involved?
Do the mentors conduct family therapy?
Can I decide a place of my choice for my sessions?
Can I decide date and time for my session? Or does the mentor decide that for me and I have to follow this routine?
I'm unable to zero in on one mentor. Can anybody guide me to select the right mentor for me?
Do the mentors conduct online sessions? What about phone counseling?
What's the time duration for one session?
What would be the total time duration for me?
How many sessions would I need to attend?
I am going through a medical therapy for a pathological issue. I am also advised to undergo counseling. So is Tava-Mitram a suitable place for me?
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